Pre-orders & refunds
Exora is published by Life on Fifth, a sole trader based in the UK. When you buy from this website you are buying from Life on Fifth. Payments are processed by Stripe.
What you're buying
Exora isn't out yet. Everything on sale is a pre-order:
- Print: a printed copy of Issue 01 (or four issues for a one-year option), posted to the address you give at checkout.
- Online: the online edition of Issue 01 (or four issues), emailed to you when each issue is released.
Issue 01 is planned for Winter 2027. We take payment when you order, and we'll email you when your copy is on its way.
Changed your mind?
You can cancel at any time before your copy is posted or emailed and get a full refund. Just email us at morgane@lifeonfifth.com with the name and email address you ordered with.
For one-year orders, you can cancel at any time and we'll refund the issues that haven't been sent yet.
If Issue 01 is delayed
Independent magazines sometimes take a little longer than planned. If that happens we'll email you with a new date. If you'd rather not wait, or if Issue 01 hasn't been released by 30 June 2027, you can have a full refund.
Lost or damaged copies
If your printed copy doesn't arrive within a reasonable time, or arrives damaged, tell us and we'll send another or refund you, whichever you prefer.
Online edition
Once the online edition has been emailed to you, we can't take it back. If there's a problem with the file or you can't open it, let us know and we'll fix it.
Refunds go back to the card you paid with, usually within 5 to 10 working days. None of this affects your statutory rights.
Privacy
Life on Fifth is responsible for the personal information collected through this website. We collect as little as we can, use it only to run Exora, and never sell it.
When you email us
If you send a story, a cover idea, an advertising enquiry or a question, we receive your name, email address and whatever you send. We use it to reply and to consider your work for the magazine. We'll only publish your work, name or photos with your agreement. Tell us any time if you'd like your messages deleted.
When you sign up for updates
Our email updates are sent through Substack. If you subscribe, Substack holds your email address and sends our updates on our behalf, under its own privacy policy. You can unsubscribe at any time with the link at the bottom of every email.
When you pre-order
Your payment is handled by Stripe; we never see your card number. Stripe shares with us your name, email address, the amount you paid and, for print orders, your postal address. We use these to send your copies, contact you about your order and keep the records the law requires for tax purposes, which can be up to six years.
When you visit the website
We count visits with Cloudflare Web Analytics, which doesn't use cookies or follow individual visitors: it only tells us how many people visit, which pages they read, and roughly which country and website they came from. We don't use advertising trackers, and this website doesn't set cookies. The site is hosted by Render, which keeps basic technical logs (such as IP addresses) for security. Our fonts are loaded from Google Fonts, so your browser connects to Google when the page loads. Stripe's checkout page uses its own cookies to process payments safely.
Who we share it with
Only the services needed to run Exora: Stripe (payments), Render (hosting), Cloudflare (visit counts), Substack (email updates), our email provider, and the postal service (your address on the envelope). Each of them handles your information under their own privacy policies.
Your rights
You can ask to see the information we hold about you, correct it, or have it deleted, and you can object to how we use it. Email morgane@lifeonfifth.com. If you're not happy with our answer, you can complain to the UK Information Commissioner's Office at ico.org.uk.
Last updated: 9 November 2026